Word to Use When You Say That We Will Make Sure That the Problem Wont Happen Again

Apologizing in the English-speaking world is very important, specially in business or professional person situations. If somebody isn't happy with you or even angry with you, an apology may be able to salve the situation.

To repent well, yous not only have to say you lot are deplorable, but explain what happened and what you are doing to right the problem and/or make sure it doesn't happen again. When you do this, it'southward really important you use the correct type of vocabulary and phrases.

The best and quickest way to learn and (more chiefly) remember what type of things you have to write and how to write them is not to be told, simply for you to run across a good e-mail of amends and make up one's mind yourself why something is being written and what it means.

And this is what you will do in this online exercise on writing emails of apology in English. By first reading an example of an e-mail of apology, you'll learn what type of things to write, where to write them and professional English language phrases to use.

To make sure you sympathize what these phrases hateful and how to use them correctly, at that place is a quiz/exam after the case. Doing this quiz/exam volition help you to not forgot them and make sure that yous don't use them incorrectly.

In English language, 'apologize' tin can also exist spelt 'apologise' (outside of America).

Click here to come across more of our gratuitous online exercises on writing emails/letters

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Case & Do: An email of apology

Read the post-obit letter of apology from a supplier to a commercial customer regarding problems with a delivery of components.

From the context, try to guess what the pregnant of the words/phrases in assuming are. Then practise the quiz at the end to cheque if you are correct.

I would recommend that before you read this email and exercise the do, that you first quickly read the email of complaint which this email is answering. Reading information technology, will help you to better empathize the situation, the purpose of the dissimilar parts of the below email and what you lot need to do to write your own email of apology.

Honey Mr Smith,

Further to your email of the 17th December 2009 regarding your order (ref no. 34ED12QP). First of all, please permit me to apologise for Peter Taylor not responding to your email. I tin confirm that Peter has been on sick leave for the whole of this calendar week. And although this explains the effect, it does not justify it.

Information technology transpires that there was a miscommunication in his section and the person who should have been taking care of this consequence, did non. I have already taken all the necessary measures to ensure that this does not happen again in the future. Thank y'all for bringing this matter to my attending.

With regards to the issues about your order, I have taken personal charge of them. First of all, let me apologise for the late delivery. We should have made yous aware about the delay at the time.

Regarding the damaged components, I can confirm the following:

Information technology is normal policy hither that we practise not accept liability for problems with components if we are non notified within 7 working days after commitment. And due to the fact that yous did non notify us until later 15 working days of the delivery, the Customer Service Department followed procedure.

But equally we view you equally a valuable client, and nosotros have worked together for over five years, residual assured that I will sort out this issue every bit a thing of urgency. I accept already spoken to the Product Director here and he will confirm tomorrow when we can ship the replacement components to you. I will update you about the situation with the components by the end of tomorrow at the latest.

Could you lot delight confirm if this is acceptable?

I practise hope that this situation has non damaged your confidence in working with us.

Once once more, delight accept our apologises for any inconvenience acquired.

If you take whatsoever questions, practise not hesitate to contact me by mobile on 07995 348236.

Yours sincerely,

Mrs Sally Boswell
Rugger Sales Director

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Quiz:

Below is a definition/description of each of the words/phrases in bold from the above text. Now choose the word/phrase from the question'south option box which you believe answers each question. Simply utilise one discussion/phrase once. Click on the "Check answers" push at the lesser of the quiz to check your answers.

When the answer is correct, this icon volition appear side by side to the reply. Click on it to detect extra data about the word/phrase (e.grand. when, where and how to use etc...) and a translation in Castilian.

1.

A formal way of saying that you are not responsible for something gone wrong, is

We practice not accept liability for:
(phrase) A very formal way of saying 'it'southward non our fault or problem'. When you use this phrase, it means that you're non going to do anything to resolve or fix a problem/situation. In Spanish: "Negamos la responsabilidad de" .

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2.

When you lot re-apologise, normally at the end of the email, you say

Please accept our apologises for any inconvenience acquired:
(phrase) A formal phrase. This is placed at the end of an e-mail or letter. In Spanish: "Disculpen las molestias que les hayamos podido ocasionar" .

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3.

A formal style of proverb 'for telling me almost it', is

Thank yous for bringing this matter to my attention:
(phrase) A formal expression commonly used in both emails and letters of apology. In Castilian: "Gracias por traer este asunto a mi atención" .

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4.

A formal way of saying I hope it 'hasn't injure our working human relationship', is

Has not damaged your confidence in working with the states:
(phrase) In general, this phrase is non necessary. Apologizing 2 or three times is sufficient. This phrase is unremarkably placed at the finish of an email or letter. In Castilian: "no ha dañado su confianza trabajando con nosotros" .

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5.

A dissimilar way of saying 'I'm now mangaing this state of affairs' is

Take taken personal accuse:
(phrase) A phrase used when a senior manager takes over responsibleness of an upshot. Its purpose is to reassure the person complaining that they are doing everything possible to resolve it. In Spanish: "se ha hecho cargo personalmente de ello" .

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6.

A formal way of maxim 'don't worry, I'm going to fix the trouble speedily', is

Balance assured that I will sort out this upshot as a affair of urgency:
(phrase) A formal phrase which means 'don't worry, we're doing everything possible to fix/resolve it quickly.' In Spanish: "está seguro de que resolveré el problema con carácter de urgencia" .

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7.

A very formal way of apologising, is

Delight let me to apologise for:
(phrase) A formal way to repent that is normally used equally the first apology in a alphabetic character or email. Information technology is normally followed by the situation/problem the apology is for, eastward.m. 'Delight permit me to apologise for the filibuster in the delivery of your order'. In Spanish: "permítanme disculparme por" .

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viii.

A polite way of saying your money is notwithstanding important to us, is

View you equally a valuable customer:
(phrase) A formal manner of saying you're a very important customer/client. In Spanish: "vista que como united nations cliente valioso" .

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9.

A formal way of telling somebody that the trouble is fixed and won't happen again, is

Have already taken all the necessary measures to ensure:
(phrase) Normally, this phrase follows the initial apology and explanation. It is used to reassure the person complaining that this problem or situation will never happen over again. In Spanish: "ya se han tomado todas las medidas necesarias para garantizarlo" .

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ten.

A verb that is used to explain the cause of a trouble, is

It transpires:
(verb) The infinitive is "to transpire". In this context it is used to explicate what the cause or reason of a problem or situation was. It is an intransitive verb which requires 'that' later on the verb, e.g. 'It transpires that they never checked the documentation'. In Castilian: "ocurre" .

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Practise

Now that yous sympathize the vocabulary, practise it by writing your ain electronic mail of apology in English with the new words/phrases.

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Source: http://www.blairenglish.com/exercises/emails/exercises/email_apology/email_apology.html

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